Data Transfer to a New System

A client asked us to provide a software company that would be moving them into a new system with existing customer master information so that it could be imported into their system. The recipient of the data made no effort to discuss the data and notes provided. It became obvious that they posted the data into their new system with information that they labeled erroneously and designated its use incorrectly. Are they to be trusted when not even apologizing for the lack of effort?

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