A Good Project Manager Knows His Software User

We were on the phone talking to the project liaison for the company that was installing a new accounting system for my client. We were both looking at the same order entry screen on our respective computers. I asked the fellow if he thought that the prompts display for the input fields made sense. I suggested that there should be better field labels that more clearly defined their purpose. All it did was confuse the user.

He responded that he had no opinion that in all the years he programmed he never got involved or thought about the user’s perspective. He had assignments or tasks to complete and he did what he was told. And this was the man who was the liaison between my client and the programmers on his software company’s staff.

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